frequently asked questions
1. What is Pastry Pro’s Opening Hours?Showroom:
9am – 6pm Weekdays
9am – 3pm Saturdays
8am – 5pm Weekdays
8am – 12.30pm Saturdays
2. Where is your Showroom / Retail Outlet located?Showroom:
Pastry Pro Sdn. Bhd.
No 8, Jalan 3/37A, Industrial Area Taman Bukit Maluri, Kepong 52100, Kuala Lumpur
Tel: +603 6272 1155
Fax: +603 6272 1188
3. I am running a small business, can I buy your ingredients in small quantities?Repacked items are available at our showroom and retail outlet, which is cash and carry and caters to walk-in customers. For specific products inquiry and reservation, please contact the showroom / retail outlet directly.
4. How can I order custom edible printing?Custom edible printing is available in various forms, i.e. frosting sugar, transfer sheet, and wafer paper. Please order directly by emailing to email@example.com with these details: Name, contact number, size and shape of printing, printing quantity and collection date. We require 1-2 working days to process your order. Listed are the templates for circular shapes with listed diameters, full A4 and full A3 size frosting sheets.
A4 – diameter 3.0cm (48 up).pdf
A4 – diameter 3.5cm (35 up).pdf
A4 – diameter 4.0cm (28 up).pdf
A4 – diameter 4.5cm (20 up).pdf
A4 – diameter 5.0cm (15 up).pdf
A4 – diameter 5.5cm (12 up).pdf
A4 – diameter 6.0cm (12 up).pdf
A4 full – 7.5in x 10in.pdf
A3 full – 10in x 15in.pdf
5. I am a trading company, can I enjoy a reseller’s discount?If your region does not conflict with one of our assigned resellers, then you are entitled to participate in our reseller’s program. The program requirements are:
- a) Volume – Resellers are partners with monthly orders that meet a certain amount.
- b) Marketing – Resellers are parties with marketing capabilities that are able to service customer’s request and seek out opportunities in the market.
- c) Stocking – Resellers are required to stock a representative range of products and according to their customer’s needs.